Your One-Stop CCM Solution
EZLynx Communication Center™ is your one-stop shop customer communications management solution. With our cloud-based CCM software, enjoy text messaging without the fear of error and omissions claims, expand your marketing reach with marketing campaigns, quickly retrieve signed documents from policyholders with eSignature, and save email attachments directly from your inbox with EZLynx® for Outlook® and EZLynx® for Gmail®.
Key Benefits
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Omnichannel Communications
From postal mail, email, text messaging, and more, you’ll be able to communicate with clients across the customer journey in the way that works best for them through their preferred channels that integrate seamlessly within EZLynx.
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Drive Sales
Deliver targeted and timely communication to leads from your rating engine using personalized emails.
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Improve Retention
Run effective cross-selling campaigns to target customers' policies or a specific line of business.
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Increase Customer Interactions
Show you care and build stronger customer relationships by setting date-sensitive delivery for customers’ birthdays or policy terms.
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Perfect Your Message
Run reports on completed campaigns to understand which marketing messages are the most effective to streamline communications.
Product Features
Marketing Campaigns
Use email Drip Campaigns for marketing messages like birthdays, renewal reminders, and other time-sensitive, multi-step email campaigns.
Text Messaging
Send consumers short, quick SMS text responses without the fear of errors and omissions claims with Text Messaging.
eSignature
EZLynx has developed a safe and secure way to send electronic documents for signature directly from EZLynx Rating Engine™.
Postal Mail
With Postal Mail, you can select any PDF or ACORD form from your applicant's document library in EZLynx and have those documents printed and mailed to the applicant with only a few simple clicks.
EZLynx for Outlook and Gmail
Gmail and Outlook add-ons create a bridge between EZLynx and your inbox. Save emails and attachments to applicant accounts or associate them with tasks or notes from your inbox. Reinforce emails with reminder notifications, labels, or sticky notes. With the Enhanced Workspace feature, you can even mark tasks as important and assign due dates and times.
Automated Communication
Stay in touch with timely, automated communication. Communication Center leverages the best of our Automation Center to monitor client milestones with a set-it-and-forget-it approach for the personal touches that mean so much to your clients – like birthdays, anniversaries and weddings – and send emails.
