Take Your Customer Retention Strategy to the Next Level
Retention Center® is a powerful software solution to help your insurance agency keep your customer retention rate high through patented workflow automation and analytics. With Retention Center, independent insurance agents can stay ahead of and streamline renewals by implementing a comprehensive, proactive retention process at scale across your entire agency. Reduce churn rates and increase customer satisfaction by using tools to prioritize at-risk policies, summarize premium-bearing changes, and leverage automation to touch 100% of renewals.
Key Benefits
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Focused Strategy
Become proactive in your agency’s customer relationship management and retention process to review every policyholder’s account at renewal.
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Improved Customer Service
Communicate with every client before the renewal to reinforce your agency’s value, deliver a superior customer experience and foster long-term relationships. Customer acquisition costs will always be higher than retaining existing clients, so it pays to invest in customer loyalty.
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Greater Productivity
Use new technology and functionality to make conducting and managing the renewal process easy, without increasing staff.
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Expedite Remarketing
Rapidly update customer data and submit insurance policy quotes with the policy sync feature.
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Expand Insight into Every Policy Renewal
View a summary of premium-bearing changes between the insured’s current policy and the carrier’s renewal. Dig deeper with a side-by-side comparison of the two policies and all the pertinent differences highlighted.
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Boost Revenue
Increase your bottom line. In the insurance industry, each additional point of retention corresponds to a specific dollar amount parallel to your agency’s total commissions.
Product Features
A Single, Focused Client Retention Interface
All the tools you need to investigate, proactively communicate, streamline workflows, and manage renewals in one place.
Integration with EZLynx Automation Center™
Use automation to conduct and manage the renewal process without increasing staff.
Predictive Analytic Models
Identify which clients are most at risk with predictive analytics, so you can prioritize customer needs and touchpoints.
Policy Comparison and Premium Change Summaries
Instantly compare current and renewal policies to identify any changes in coverage or premium pricing.
